25 Years of Innovation
Transforming Businesses, Shaping the Future

What began as a vision is now a legacy, a journey through 25 years of delivering digital solutions that have transformed industries and continue to shape tomorrow’s tech landscape.
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The UCS Journey
25 Years of Impact

2000
A Bold Beginning

Unique Computer Systems (UCS) was founded in Sharjah, UAE, setting its foundation in application development and IT solutions for businesses across the region.

Early 2000s
Building Digital Foundations

In its early years, UCS focused on mastering web development and system integration. As digital adoption gained momentum, UCS helped businesses transition online, supporting the region’s early transformation efforts with scalable, reliable systems.

Mid-Late 2000s
Entering the Product Era

This period marked the shift from services to products. UCS introduced SalesWorx, a field sales automation solution, and Reson8, an SMS communications platform. These tools addressed critical operational needs in sectors like FMCG, retail, and healthcare.

Early 2010s
Going Mobile

As mobility became a business necessity, UCS moved into iOS and Android app development. These capabilities empowered clients in pharmaceuticals, distribution, and logistics with real-time access and field efficiency through mobile-first solutions.

Mid-2010s
Strengthening Solutions

With a growing client base, UCS enhanced its mobile and web capabilities. The team delivered customized digital tools to both SMEs and large enterprises, backed by a commitment to customer support, innovation, and agility.

Late 2010s
Sharpening Digital Focus

UCS continued refining its core products, expanding SalesWorx and Reson8 to meet rising demand for mobility and digital communication. The company also developed custom applications to meet market and regulatory changes.

2012-2013
Expansion and Recognition

UCS broadens its client base by consistently delivering value-driven solutions. This phase marks a deeper commitment to client success and a culture of continuous learning, ensuring teams grow alongside the businesses they serve.

Early 2020s
Adapting to a New Digital World

Responding to the global digital shift, UCS launched new platforms like DigIsal (Delivery Management), CampaignHub (Marketing Automation), and OrderNexus (E-commerce Integration). Mobile apps like StockTake and Store Audit followed, alongside support for ZATCA e-invoicing compliance in Saudi Arabia.

2023–2024
Pioneering AI-Driven Innovation

UCS entered the AI space with purpose-built OCR tools and deep learning models. The company developed advanced solutions such as RAG-based chatbots, SQL agents for database interactions, and reimagined Reson8 into Reson8 Conversations, blending WhatsApp Business API with conversational AI.

2025
Shaping the Future with AI

As UCS celebrates 25 years, it continues to evolve. AI is now integrated across product lines, enabling businesses to scale operations and unlock efficiencies. With a focus on responsible automation and exploration of next-gen protocols like MCP, UCS remains a partner for the future.

years of
expertise

25 years of evolving with our clients.
The journey continues.

Flagship Products

Our flagship products deliver innovative solutions with robust performance and scalable, reliable architecture.

SalesWorx

Field Sales Automation & CRM platform for seamless sales, delivery, and customer engagement.

  • Pre-sales order booking and on-field invoicing
  • Route planning, tracking, and geo-fencing capabilities
  • Delivery fulfillment and returns management
  • Payment collection and customer statement generation
  • Surveys and data collection tools
  • Asset monitoring and management
  • Real-time reporting, analytics, and predictive order recommendations
  • E-invoicing compliant with ZATCA standards
  • Available on iOS and Android, supporting both online & offline use

Reson8

Multi-channel messaging, WhatsApp, and AI-powered chatbots.

  • Bulk SMS and transactional messaging
  • Two-way SMS communication
  • WhatsApp Business API integration
  • Interactive templates with quick replies and media
  • Real-time chat analytics and monitoring
  • Omnichannel support (SMS, WhatsApp, Facebook Messenger, etc.)
  • Role-based access for team collaboration
  • Webhook and API integrations with CRM/ERP
  • Conversational AI with natural language processing

CampaignHub

Promotional automation solution that enables businesses to design, execute, and optimize multichannel campaigns.

  • End-to-end campaign creation and management
  • Support for coupons, points, tokens, and loyalty campaigns
  • Advanced solution for running promotional campaigns
  • Automated and manual draws at multiple intervals
  • Robust promotion rules engine for precise targeting
  • Validation rules based on profile, location, date, and purchase history
  • Seamless CRM and e-commerce platform integrations
  • Real-time sync of customer data, product feeds
  • Ideal for malls, retail chains, and customer engagement campaigns

DigIsal

Streamlined last-mile delivery management solution with real-time tracking.

  • Driver, helper, and fleet management
  • Route optimization and auto rerouting
  • Real-time reporting and analytics
  • Order allocation to drivers or vehicles
  • Real-time job requests and delivery updates
  • Ad-hoc task and document creation
  • Full and partial delivery support
  • Proof of delivery capture with signature
  • Job history tracking
  • Integration with ERP platforms

DocWorx

DocWorx leverages AI-powered OCR to streamline purchase order processing by accurately extracting data, minimizing manual effort, and reducing errors.

  • AI-powered capture, classification, and extraction of documents
  • Seamless ingestion from multiple sources
  • Highly accurate OCR optimized for regional formats
  • Structured data extraction for easy system integration
  • Automated workflows with minimal human intervention
  • Real-time dashboards for monitoring and insights
  • Scalable for individual and bulk processing
  • Centralized oversight of all document workflows
  • Easy integration with ERP, CRM, and workflow systems

Trusted by
Industry Leaders

For 25 years, global leaders across pharmaceuticals, retail, FMCG, and distribution have trusted UCS to power their digital transformation journeys. Our enduring partnerships demonstrate our commitment to delivering solutions that evolve with changing business needs.
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The Team That Built the Legacy

Leadership Message

25 years of growth and partnership

As we celebrate 25 years of Unique Computer Systems, I look back with pride at a journey shaped by innovation, resilience, and strong client partnerships. Since our founding in 2000, we have grown from a web development and systems integration company into a creator of industry-leading platforms like SalesWorx and Reson8, supporting businesses across FMCG, Retail, Pharmaceuticals, and other key sectors.

Our progress has been powered by a dedicated team, a culture of continuous learning, and a commitment to solving real business challenges. We have consistently adapted to technological shifts by staying agile and focused on delivering tangible value.
Looking ahead, our next chapter is centered around the transformative potential of Artificial Intelligence. We are embedding AI into everything we build, making SalesWorx more predictive and Reson8 more intuitive. Our goal is to deliver smarter, faster, and more personalized solutions for our clients.

To our clients and partners, thank you for being part of this journey. We look forward to continuing to innovate and grow together.

Manish Bhatia
Executive Director

Thank You

Unique Computer Systems extends its sincere gratitude to all its clients, partners, and dedicated employees who have been part of this remarkable 25-year journey. Your trust, collaboration, and commitment have been instrumental in our success. We look forward to continuing these partnerships and forging new ones as we innovate for the future together.

We would like to extend our sincere appreciation for the exceptional service and support your Team has been providing in the area of SMS delivery service. Your prompt responses & consistent attention to our requirements have played a vital role in ensuring smooth and timely communication with our customers. Your team is committed to excellence and customer satisfaction.
AgthiaRizwan Ibrahim, Systems Controller
Agthia
We are extremely pleased with Unique Computer Systems' implementation of SalesWorx as our van sales solution. Over the past year, we have seen a significant change in the efficiency and effectiveness of our sales team.
Hathboor GroupJaya Nair, IT Project Manager
Hathboor Group
Unique Computer Systems delivered a complete and effective solution to make key information available to the field sales personnel when and where they need it the most thus empowering them to make faster and more informed decisions in the field.
Al Khayyat InvestmentsRaffi Inayatulla, IT Manager
Al Khayyat Investments
UCS successfully implemented SalesWorx iPad Field Sales Solution and a B2B Portal, both seamlessly integrated with our ERP. Their tailored solutions and excellent support have boosted our sales team productivity, order processing efficiency, and customer engagement. We highly recommend UCS for their comprehensive services.
PharmatradeKarthik Hariharaputtran, Grp ERP controller
Pharmatrade
Congratulations to Unique Computer Systems on completing 25 years! At Tendercare, we've relied on their SMS services for many years, and it's been a great experience throughout. The team is responsive, professional, and always a pleasure to work with. In a space where reliability truly matters, they’ve consistently delivered. Wishing the entire team continued success and many more milestones ahead!
TendercareDr. Naval Kishore, Managing Director
Tendercare
We truly appreciate the outstanding support provided by your team for TotalEnergies OSCAR. Your professionalism, timely delivery, and responsiveness have been exceptional. The quality of support has exceeded expectations. Our client is extremely satisfied with UCS’s high-quality service. Looking forward to continued collaboration!
TotalEnergiesHajar Rhechchou, Division Support Functions
TotalEnergies
Our next chapter centers on enabling responsible AI adoption, integrating cutting-edge technologies into practical, high-impact solutions:
Instant Expertise & Support
Utilizing RAG (with models like DeepSeek-R1) in our SalesWorx AI Help Assistant to provide precise, context-aware answers drawn directly from product knowledge.
AI-Powered Automation of Document Workflows
Leveraging Advanced In-house OCR and Image Restoration Engine & VLM (like Gemini) in DocWorx and RPE - Robotic Process Automation to seamlessly turn documents like POs and receipts into actionable data for sales orders creation and reward points.
Next Chapter
Building with AI
Evolving Intelligence
Continuously refining accuracy and reliability using techniques like Reinforcement Learning, ensuring our AI delivers trustworthy results and adapts to future needs.
Democratizing Data Insights
Implementing Sophisticated Text-to-SQL(powered by GPT-4o) in the SalesWorx AI Insight Assistant, empowering users to explore data through natural language.
We’re not just following trends – we’re actively building the future of AI in business, focused on tangible value and responsible innovation.
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